RETURNS & EXCHANGES

Returns & Exchanges

We want every piece to become something you truly love. Because personalized jewelry is individually created for you, our return policy is designed to protect both craftsmanship and customer experience.

Do you accept returns?

Yes. Non-personalized items may be returned within 30 days after delivery, provided the item is unused, unworn, and returned in its original condition and packaging.

Due to the personal nature of our products, customized jewelry — including engraved names, fingerprints, handwriting, photos, birthstones, initials, or other personalized designs — cannot be returned or exchanged unless there is a manufacturing defect or an error caused by us.

What if my item arrives damaged or incorrect?

We carefully inspect every piece before shipment. If your jewelry arrives with a manufacturing defect, damage, or customization error caused by us, please contact our support team within 7 days of delivery.

Please include your order number and clear photos of the item. We will review your request and provide a suitable solution, including repair, replacement, or other assistance when applicable.

How do I request a return?

To request a return, please contact our customer support team with:

• Your order number
• Reason for return
• Photos of the item and packaging

Once your request is reviewed and approved, we will provide return instructions. Please do not send items back before receiving confirmation from our team.

When will I receive my refund?

Approved refunds are processed within 5–7 business days after the returned item has been received and inspected.

Refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Crafted With Meaning

Every personalized piece begins with your story and is carefully crafted by hand. Thank you for allowing us to create something uniquely yours.